Technology

From Chain Store Age, March 3:

GSK Consumer Healthcare has started a journey to understand voice and AI technology in the hopes of unlocking the future of these tools across OTC.

There have never been more ways to gather data about shopper behavior. But it’s nearly useless without the ability to rapidly turn that data into actionable insights.

Despite growing consumer demand, a lack of clear regulation is keeping traditional players out of the market.

From Retail Leader, Feb. 27:

From Progressive Grocer, Feb. 24: