Customer Experience

Holiday campaign offers three-packs of mini pie garnishes as substitute for iconic orange wheel.

Starting in 2023, more than half of the retailer's 200 full-store remodels and almost all of its 30 new stores will include elements of the new design.

From developing new sources of recycled plastic to bringing reuse programs to retail floors, CPG companies aim to deliver on their promise of meeting consumer demand for sustainable packaging.

In spite of industry disruption and changing behaviors, brick-and-mortar remains a vital part of the shopper journey. In this webinar, our panel of executives discuss current trends that are shaping in-store experience, what improvements are emerging and what to expect in the future. We'll also explore how CPG brands are connecting with shoppers in-store and the role technology plays in improving that experience.

The Ahold Delhaize regional grocer has rolled out a selection of products in reusable packaging through TerraCycle's Loop platform.

​​​​​​​Cresco Labs’ Cory Rothschild shares the origin of the company’s cannabis brands and retail business, as well as how they’re expanding their customer base and driving innovation at retail.

Retailer's vice president of e-commerce discusses customer experience from an e-commerce perspective.

Forrester's Brendan Witcher discusses how companies can retain digitally savvy shoppers, while also sharing current trends that are impacting the future of consumer behavior. On Oct. 19, he will present at P2PI LIVE in Chicago.

Research from Bazaarvoice finds that shoppers are influencing shoppers through user-generated content along the path to purchase, with social media playing an increasingly important role.

We talk to Hamutal (Tula) Schieber about what’s working and what challenges remain in the digital commerce space.