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Customer Experience

  • Camp Experience Teaches Kids to Upcycle

    The experiential retailer has joined forces with H&M to launch an interactive and educational style experience at Camp’s Columbus Circle store in New York.
    a display in a room
  • Beauty Tech Company to Increase Lounges at Walmart

    Mayvenn's Beauty Lounges, currently located inside five Walmart stores, offer a diverse assortment of hair extensions and wigs and help drive income for local hair stylists and small salon businesses.
    a room filled with lots of furniture
  • Survey: How Consumers Feel About Amazon Ads

    With Amazon Prime Day underway, a recent survey sheds light on consumer sentiment toward Amazon’s targeted ads. Spoiler alert: Most don’t notice the search ads.
    a screen shot of a computer
  • Canopy Growth Debuts Interactive Summer Campaign

    Canopy is promoting the expansion of its cannabis-infused beverage portfolio with a new campaign aimed at driving brand awareness and in-store sales.
    food
  • It'Sugar Continues Experiential Store Expansion

    It'Sugar will open new candy department stores in the U.S., including a pop-up store in New York's Times Square, and its first in Canada.
    graphical user interface
  • Walmart to Buy AR Optical Tech Company

    The acquisition of Memomi enables Walmart to continue to offer virtual optical try-on capabilities and contact-free digital measurements.
    a person standing in front of a computer
  • New Kellogg Campaign Emphasizes Authentic Content Creation

    Company's director of cultural and inclusive marketing recently discussed why and how the manufacturer launched its campaign focused on bicultural Latina moms in its Social K blog.
    a group of people sitting at a table
  • Walmart Bolsters Shopper Experience with New AR Tools

    Walmart has introduced AR features on its mobile app to enhance how shoppers view key product information in stores, and view furniture and decor in their own spaces.
    graphical user interface, application
  • Author’s Corner: ‘Gen Z 360’

    A Q&A with Hana Ben-Shabat, a Gen Z expert who is helping to figure out how retailers can connect with this unique generation.
    a woman smiling for the camera
  • Grocery Retail: Winners and Challengers

    Join us for a quick-hitting trends presentation on grocery retail, followed by an interactive discussion with special guests from leading grocers who are innovating across the path to purchase. We explore evolving tactics for engaging with shoppers in-store; how BOPIS and curbside are affecting the shopper journey and new areas of opportunity; e-commerce and delivery strategies; experiments with social commerce/shoppable media, and much more.
    retail intel
  • BevAlc's New Rules of Engagement

    Consumer buying and drinking preferences have evolved, which is largely due to e-commerce. The barrier to entry for new alcohol brands to infiltrate the industry is lower than ever: traditional BevAlc brands are producing more products to cater to new consumer preferences and even other CPG brands are entering the alcohol category with "spiked" and "hard" twists to their non-alcoholic beverages. In an industry where preferences, tastes and shopping habits continue to evolve, agility is a must for brands. During this webinar, sponsor partner Aki kicks things off to explore how the BevAlc category has evolved and why brands need to rethink the role of data. Then we dive into a panel discussion with leading BevAlc brands to learn how the new rules of engagement have altered their marketing strategies and how they’ve evolved to keep up with their consumers’ developing preferences.
    Retail Intel
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