Customer Service

'Magic Apron' now features localized store knowledge nationwide.

The retailer explains how its kiosks easily unlock personalized offers, digital coupons and more.

The company's checklist provides a framework for evaluating the strength of a loyalty program and offers 20 considerations for brands looking to build programs that drive engagement and long-term value.

The retailer triples its Member's Mark Community and launches a "Come Join Us" campaign while unveiling a fresh look to accompany store remodels and new builds.

Retailer plans massive 2026 expansion with 130 remodels and 30 new locations across major U.S. markets.

The pilot program is currently underway at 22 stores in Texas and Arkansas.

A new AI phone system provides faster support for shoppers calling the retailer with questions and seeking project advice.

The platform can analyze internal sales and loyalty data alongside external inputs such as weather, holidays and local events.

The 250,000-square-foot location merges product assortment with interactive attractions and services.