Customer Experience/Service

Danone USA's head of strategic insights, planning and connected commerce will explore how brands can align teams, capabilities and investments around the consumer.

The grocers' leaders explain why the deal is a strategic fit.

The retailer triples its Member's Mark Community and launches a "Come Join Us" campaign while unveiling a fresh look to accompany store remodels and new builds.

Retailer plans massive 2026 expansion with 130 remodels and 30 new locations across major U.S. markets.

Here's how brands can turn shopper interactions into learning opportunities, writes Epsilon's Heather Campain.

A new AI phone system provides faster support for shoppers calling the retailer with questions and seeking project advice.

SmartMeals provides personalized meal inspiration and an easier way to shop.

The plan from CEO Michael Fiddelke includes investments in store operations and a revival of product development.

Here's how brands can make the most of the in-store environment, writes Brandmovers' Francesco Onorato.

Google’s Gemini-powered AI tools are pushing retailers beyond pilots and into real-world execution across discovery, commerce and customer service.