Bath & Body Works, Inc.

We cover the tech tools that are driving consumer understanding, engagement and conversion along the path to purchase.

Amazon and Chewy rate the highest for customer satisfaction going into the 2023 holiday season, according to the American Customer Satisfaction Index.

For this episode of Retail Intel, we sat down with executives from Total Wine & More, Starbucks and Jushi Holdings to explore how they’re rethinking their retail stores to engage with today’s shoppers. As we dive into each of their sectors — BevAlc, coffee and cannabis — we’ll look at evolving shopper behavior, changes in strategies, innovation in physical retail locations, lessons learned and what’s next as they navigate the future of in-store experience.

But the big three drug chains are making gains