Over the past two years, Best Buy has been testing new store models and different ways to meet its customers’ changing needs in Charlotte. The models comprised five stores that tested only a few minor changes to its standard locations and two stores offering new and expanded product categories. It also introduced its first outlet store and a new experiential store.
Additionally, each one of the pilot stores tests different types of fulfillment and services, ranging from more warehouse space for online orders to expanded tech repair and support. All the locations added pickup lockers.
With a focus on store remodels, Best Buy expects to close 20-30 stores annually through 2025, consistent with prior-year trends. Best Buy currently operates 1,144 stores in the U.S. and abroad.