Customer Experience

The brand is setting up a "ski thru" event at Ontario's Blue Mountain Resort.

From in-store activations to service-led media, retailers share what’s working at scale.

At NRF 2026, Walmart detailed how gaming-inspired experiences are influencing digital discovery, engagement and sales.

Here's how brands can make the most of the in-store environment, writes Brandmovers' Francesco Onorato.

Google’s Gemini-powered AI tools are pushing retailers beyond pilots and into real-world execution across discovery, commerce and customer service.

Amar Singh, senior director of retail insights, will outline emerging AI-driven shopper journeys and explore how brands and retailers must adapt their measurement strategies.

New measurement tools are designed to bring digital-style targeting, attribution and optimization to physical store environments.

The location will function more like a rotating retail destination than a traditional big-box store, featuring experiential zones with a commerce focus.

The Canadian retailer's recent partnerships automate store operations, enhance marketing and connect digital and physical shopping experiences.

The new experience was designed to be food-forward, simplified and customer-centric.