Lenovo has introduced Scan-n-Go self-service kiosks, as well as new AI, infrastructure and digital storefront solutions.
The PC company has seen a surge in demand for self-service solutions that integrate digital experiences into brick-and-mortar retail operations, according to a news release. Self-service kiosks give shoppers an integrated, contactless shopping experience at checkout, freeing up employees to focus on higher-value tasks.
Lenovo showcased the offering at the National Retail Federation’s (NRF) 2023 conference.
Lenovo’s Scan-n-Go kiosks provide valuable customer data while reducing customer queues that can squander the shopping experience. Lenovo Retail Solutions has already deployed over 1,000 installments of its Scan-n-Go kiosks at retailers globally.
“Since the launch of our Retail Solutions portfolio, businesses from supermarkets, convenience stores, beauty stores, and food and beverage outlets, many of whom are among the top 250 global retailers, are using Lenovo’s self-service kiosk and staffed-POS systems,” Lawrence Yu, general manager, Lenovo Retail Solutions, said in the release. “With the retail landscape constantly evolving, success means innovating with new technology to enhance the customer experience. From the checkout lanes to the sales floor, and all the way to the backend systems, Lenovo's goal is to provide retailers with technologies and solutions that address their pain points.”
Retailers such as Kroger, which operates more than 2,800 supermarkets across the U.S., use Lenovo’s technology and solutions to provide a seamless customer experience. “We are working with Lenovo to deliver new experiences in self-checkout for our customers. With Lenovo’s Retail AI Solutions, we are just starting to scratch the surface of what’s possible with our retail operations,” Chris McCarrick, senior manager of asset protection solutions and technology, Kroger, said in the release.
Lenovo has added a number of customer experience offerings to its ecosystem of retail-oriented solutions, including virtual shopping in the metaverse that integrate digital services as part of existing store operations.
Leveraging artificial intelligence and natural language processing, retailers can also offer more efficient digital customer service options that aim to transcend common language barriers or access difficulties, per the release, using products like turnkey solutions across the following retail categories:
- Store operations and IT support: Retailers can deploy mobile and static digital POS solutions, electronic labels and digital displays to assist associates, improve efficiency of day-to-day operations and provide more payment flexibility to customers by shelving low-value tasks to focus on maximizing return on IT investment.
- Store infrastructure: Lenovo’s edge-based infrastructure aims to minimize cloud costs while offering secure access via hardware devices.
- Retail analytics: Deriving insights from customer and employee touchpoints, including inventory scanning, behavior analytics and loss prevention, allows businesses to optimize costs, identify new retail opportunities and improve customer experiences inside the store and online.
- Services: Lenovo’s TruScale solutions portfolio enables retailers to scale up and down operations and deploy cloud-based software. Retailers also have the option to tap hardware and software solutions that offer security to reduce unplanned downtime in their business systems.
- Sustainability: In light of increasing energy costs and environmentally focused consumers, Lenovo assists retailers in deploying, operating and recycling assets.
At NRF's show, Lenovo is showcasing its portfolio of retail solutions through a real shop of Lenovo Smart Retail experience.