Erin Barber
President and Chief Client Officer
C+R Research
Main job responsibilities: I oversee client relationships and ensure their satisfaction. I also direct our analytic teams, encouraging innovation and employee empowerment. All of this feeds into my role of fostering growth, creativity and profitability that guides our strategic direction.
How you win with shoppers during uncertain economic times: At C+R, we pride ourselves on building strong, long-lasting relationships with our clients, ensuring we understand their unique needs and challenges including navigating through uncertain economic times. We offer targeted educational webinars, newsletters, blogs, workshops and conference presentations to keep our clients informed about the latest shopper behavior trends and strategies.
New marketing tactic that you use: We introduced a partnership with a connected panel of U.S. consumers that captures thousands of behavioral data points based on web browsing and app usage. This high-quality sample has advantages over other sample sources. We can target category users based on known browsing behavior, receipt data and append numerous profiling data variables without the negative effects of lengthening the survey. This allows our clients to understand specific behaviors tied to their segments toenhance marketing tactics and strategies across channels.
Best career advice you’ve received: Always view your organization and role as "under construction." This mindset encourages continuous improvement and adaptability, ensuring you remain proactive and responsive to new challenges, teams and circumstances. It fosters an environment of growth and humility, recognizing there's always room to evolve and innovate.
Memorable aha moment in your career: Recognizing and appreciating the nuances of individuals and the power of collaboration has shaped my journey. These moments remind me to stay curious and adaptable. They’ve taught me the value of continuously learning from others who have different perspectives and experiences.
Fall travel plans: My husband and I are heading to Croatia to visit his family who live there. Most of our time there will be spent with family and friends, enjoying the amazing Adriatic Sea, delicious fresh seafood and touring Krka National Park.