Sanela Odzic
Global Director, Digital Commerce Technologies
Mars
Sanela Odzic was a key technology lead in reimagining the M&M’s digital experience, most notably by transforming the brand’s website from a purely transactional e-commerce experience hosted on an outdated external technology platform to an affordable, scalable, global direct-to-consumer technology platform for all of Mars’ DTC brands.
The new platform went live across 14 countries in March 2023 with record results. The launch featured a CPG industry-first headless platform with a 100% composable microservices architecture. Today, the M&M’s website is optimized for mobile, introduces several new e-commerce features, and showcases the new identity and purpose of the M&M’s brand.
Odzic introduced the platform and product, letting brands focus on their key differentiating traits (i.e., the possibility to configure an M&Ms gift on MMs.com, including colors, images and packaging). It offers a tailored user experience and, from the onset, helped technical and non-technical stakeholders understand the more sophisticated engineering practices that Mars and its partners can adopt. The platform team continues to add new DTC capabilities to drive growth.
Since the launch, performance results of the site versus last year include a 134% increase in traffic, average order volume up 9%, a 22% increase in revenue and an increase in site performance that is exceeding targets on both desktop and mobile.
Odzic has been on the Mars team since 2020. Her 25-plus-year career includes retail and CPG, offline and online, business and tech.